My Online Resume

5.14.2009

William Michael Waxman


5333 W. Hartford Ave. || Glendale, AZ 85308
(602) 999-4703 || BillWaxman47@Yahoo.com


PROFESSIONAL SUMMARY:
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Flexible, energetic business manager with over 5 years experience possessing a unique business background, which blends diverse customer service management with success in administrative, sales, and marketing operations. Professional who consistently delivers high quality results and is recognized for the ability to develop strong and productive partnerships with both internal and external stakeholders. Significant accomplishments in operations management, as a team member committed to building an organization focused on versatility, creativity, and profitability. Extensive experience primarily with mid-to large size companies, including individual dealers, collections negotiations skills, and managing multiple deadlines Recognized for attention to details and accuracy. Proven record of achievement in the following areas:

  • Contract Negotiation
  • Force Administration
  • Presentation Techniques
  • Labor/Employee Relations
EMPLOYMENT:
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Go Daddy.com Sales and Support (2009)
Receive inbound calls relating to various domain name, hosting and Internet-related issues.
Hosting Certified (H3)
Domain Certified (D3)
Web Design Certified (W3).
Online Support Certified (OST)

Bank of America Credit Card Services (2008)
Received 100-120 inbound calls relating to various credit card issues, including: sales, authorizations, billing, and renewals.
Top 5% in sales and service during 3rd Quarter of 2008. Top 5 for Call Center 4th Quarter 2008.

Long Term Disability Case Manager (2005 – 2008)
Analyzed a case load of 80 – 100 Long Term Disability files to determine severity and prognosis for various disabling conditions.
Worked in tandem with specialist doctors and nurses as well as outside contractors to ensure the highest quality service and care for claimant's cases.
Top 5 Long Term Disability case closure rate in 2006. ~5.5 cases/month.

Waxman Associates Marketing, Phoenix, AZ (2003 – 2008)
Marketing Manager
Manage 6 customer service representatives responsible for providing customer service, sales, and marketing support for forty dealers in the Arizona/New Mexico markets.
Manage internal processes and customer interactions, as well as client satisfaction initiatives Determined quick and effective resolutions to client related issues and streamlined internal processes, resulting in a 40% reduction in response time for customer inquiries.
Administer client billing and collection and assist in forecasting future revenues for budgeting purposes.
Manage daily on-demand requests for essential services operations while overseeing escalation and replenishment of stock to ensure inventory levels with suppliers maintained and delivered, which directly resulted in securing 3 new contracts in excess of $125K annually.

Brokers Choice of America, Denver, CO (2002 – 2003)
Marketer
Worked with designers to create new marketing materials for use by agents and peers while building key relationships with associate companies to increase inbound customer contact level and close ratio.
Acted as consultant for development of company website.
Outbound/Inbound calls to recruit and provide information to agents nationwide to sell annuities.
Peer coached and trained associates in new Life Insurance concepts & products.

Marketing Sales Analyst, Phoenix, AZ (1996 – 2002)
Developed internal spreadsheets for profitability analysis, forecasting and tracking and provided financial analysis and bookkeeping assistance while managing planning initiatives implementing a new e-business solution.
Responsible for installation, configuration, and support of all computers, printers, and software applications and problems.
Chaired interoffice committee and served as a resource to staff/management personnel to write and deliver cost efficient training, developed sales job aids, and wrote customer service and sales methods and procedures resulting in a 20% decrease in customer complaints.
Developed summary documents from sales/forecasting reports and analyzed current reports available creating user friendly reports for the management team to get critical information without cross referencing several reports.

EDUCATION:
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University of Phoenix, Phoenix, AZ (2001 - 2003)
MBA WITH SPECIALIZATION IN E-BUSINESS

Arizona State University, Tempe, AZ (1997 - 2001)
BACHELORS OF ARTS – PSYCHOLOGY

PROFESSIONAL EXPERIENCE:
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  • Financial Management
  • Handling Conflicts
  • Presentation Techniques
  • Internet Marketing
LICENSES:
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Arizona Real Estate License, GCC School of Real Estate
Arizona State Insurance License; Life, Health & Disability
NFA Series 3 License

COMPUTER SKILLS:
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  • Windows
  • Linux
  • MS Office Suite
  • QuickBooks
  • Web Development
  • SPSS &
  • Advanced Hosting/DNS Skills
PROFESSIONAL MEMBERSHIPS:
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American Mensa (2001 - Present)



Thank you for taking the time to view and consider my resume. I can be contacted at hirebill@billwaxman.com

Posted by Bill Waxman on May 25, 2009